Terms and Conditions

If you would like to talk directly to BelgaSAT or would like to place an order over the phone, please call +32 (0)59 26.91.51, lines are open 9am-8pm Mon-Sat.

1.0 Delivery
1.1 Your credit card will not be debited until the day we ship your goods.

1.2 If your goods fail to arrive within 28 days of dispatch, you will have the option of either a full refund or a replacement shipment.

1.3 Where an incorrect address has been given to BelgaSAT with the order we reserve the right to charge for any extra carriage costs incurred.

2.0 Returns
2.1 If your goods arrive faulty or damaged, or a fault becomes apparent in the first 14 days after delivery, we will either provide a full refund or dispatch new goods as soon as possible after the faulty goods have been returned.

2.2 If the goods are not faulty you have 14 days from the day after the goods arrive to cancel the order and return the goods for a refund. A refund will be provided within 30 days.

2.3 If any returned goods are not faulty and the goods contain software that has been opened a 25% restocking fee will apply.


3.0 VAT, Import Duty and Other Sales Taxes
3.1 All prices listed on the site exclude VAT unless stated otherwise.

3.2 For all customers in the European Union countries - VAT is charged at the locally prevailing rate for your country. Documentation is enclosed with the goods to confirm that VAT has been charged and the rate which has been applied.

3.3 For all countries outside of the EU, for example USA, Switzerland or Taiwan - no VAT is charged.

3.4 Our main VAT registration number is FR-55.440.243.988.

3.5 Many countries charge duty on goods at the point of import, these will normally be collected by the courier used to deliver your goods - this is a charge levied by your government not by BelgaSAT and we have no control over it.


4.0 Privacy
4.1 We do collect the information given at the time of your order. This information is not disclosed to any third party and is collected by BelgaSAT Limited.

4.2 We do not email customers except in connection with your order, you will receive no newsletters, special offers or other spam. From time to time your address details may be used for postal marketing.

4.3 We aim to offer a top quality service at the best price possible, to do this we need to reserve the right to change the above policies at any time.

4.4 All information is collected lawfully and in accordance with the Laws of Privacy.

4.5 If you wish to opt out of any postal marketing please email your details to info@belgasat.com

4.6 We can provide a full schedule of all information collected on an individual for a fee of 15 €, we will require significant proof of identification. In accordance with the Data Protection Act 1998 the information will be provided within 40 days of required level of identification.

4.7 If you have any questions about information privacy at BelgaSAT please contact info@belgasat.com


5.0 Security
5.1 On order processing pages we use a digital certificate, or the services of PayPal.

5.2 If you have any questions about security at BelgaSAT please contact info@belgasat.com

5.3 We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.


6.0 Pricing
6.1 Whilst we endeavour to ensure the prices on our website are as accurate as possible, we reserve the right to change a price in exceptional circumstances. If a price is corrected due to exceptional circumstances, customers will be informed of the change before payment is processed and offered the opportunity to cancel the order.

6.2 If an order is placed for an item with an erroneous price, and the erroneous price is less than the cost price of the item, we reserve the right to offer to process the order at cost price or the the opportunity for the customer to cancel the order.

6.3 Prices on orders for out-of-stock or pre-release items are valid for one week after the order is placed. If the price changes when stock becomes available customers will be informed of the change before payment is processed and offered the opportunity to cancel the order.



7.0 Business Customers
7.1 If you are a business or if the goods are used wholly or in part for business purposes, we shall not be liable to you for any business loss including loss of profits, (whether direct or indirect) data, revenue, goodwill, or incidental, or consequential loss that you may suffer as a result of the purchase of goods from us. Any other liability shall be limited to the price paid for the goods. We do not exclude our liability for death or personal injury. You will not export any goods purchased from us in contravention of United States of America export controls.

7.2 If you have a credit account with us payment is due 30 days after the date of our invoice and we may charge interest for late payment calculated daily at 4% above our bank (Crédit Mutuel - France) base rate both before and after judgment.



8.0 General
8.1 We reserve the right to decline any order for any reason.

8.2 These terms are governed by the laws of France and any disputes will be decided only by the courts of Lille.


The above policies are part of our commitment to high quality service.
They do not affect your statutory rights as a consumer.